Returns & Exchanges
At Fran & Co. Jewelry, we want you to be completely satisfied with your purchase. If you are not entirely happy with your selection, we offer a 30-day window for returns and exchanges on all items in their original, unworn condition.
Initiate Your Request
Log into your customer portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully place your jewelry in its original branded box and secure it within a padded shipping envelope to prevent damage during transit.
Ship to Our Warehouse
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.
Processing and Refund
Once our quality assurance team inspects the returned item, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing